Quick Replies Guide
Learn how to create and manage smart buttons and quick reply templates to improve customer engagement.
Overview
Quick Replies are smart buttons that appear in your chatbot widget to help customers quickly find answers or take actions. You can create buttons that are always visible, appear based on keywords, or are suggested by AI based on conversation context.
Key Features
Smart Suggestions
AI-powered buttons that appear based on conversation context, helping customers find relevant information quickly.
Button Templates
Pre-built templates for common use cases like scheduling, pricing, contact, and more. Customize or create your own.
Analytics
Track button clicks, conversion rates, and performance metrics to optimize your quick replies.
Export & Import
Export your quick replies configuration or import from templates. Backup and restore your settings.
Display Modes
Always Visible
Buttons that are always shown in the widget, regardless of conversation context. Perfect for common actions like "Contact Us" or "View Pricing".
Smart Suggestions
AI-powered buttons that appear based on conversation context. The system analyzes the conversation and suggests relevant buttons automatically.
Keyword-Based
Buttons that appear when specific keywords are mentioned in the conversation. Configure keywords and trigger conditions for each button.
Action Types
Send Message
The default action type. When clicked, the button sends a predefined message to the chatbot conversation.
Show Products
Display products from your Product Catalog when the button is clicked. Perfect for showcasing your offerings directly in the chat.
Configuration Options:
- Filter by category
- Filter by price range
- Filter by tags
- Show featured products only
- Limit number of products displayed
- Choose display layout (carousel, grid, list)
💡 Pro Tips
- Use smart suggestions to reduce manual button management
- Test different button styles and positions to optimize click rates
- Use "Show Products" action type to display products directly in chat
- Review analytics regularly to identify which buttons perform best
- Export your configuration regularly for backup