Analytics Guide
Learn how to analyze your chatbot's performance, track conversions, and make data-driven decisions.
Overview
The Analytics page provides comprehensive insights into your chatbot's performance, customer engagement, lead conversion, and support ticket metrics. Use these insights to optimize your chatbot, improve customer experience, and grow your business.
Key Metrics
Conversation Metrics
Track total conversations, active users, message volume, and engagement rates over time.
Conversion Funnel
Analyze conversion rates from conversations to leads, and from leads to customers.
Lead Sources
Identify which channels and sources generate the most valuable leads.
Export Reports
Export analytics data in CSV, Excel, or PDF formats for external analysis and reporting.
💡 Pro Tips
- Compare periods to identify trends and seasonal patterns
- Focus on conversion rates to optimize your sales funnel
- Export data regularly for deeper analysis in Excel or BI tools
- Use filters to analyze specific time periods or segments