AI Insights Guide
Learn how to leverage AI-powered insights to understand customer behavior and optimize your chatbot.
Overview
AI Insights uses advanced machine learning to analyze your chatbot conversations, customer interactions, and business data to provide actionable recommendations. These insights help you understand customer sentiment, identify trends, and optimize your chatbot's performance.
Key Features
Sentiment Analysis
Understand customer sentiment from conversations. Identify positive, neutral, and negative interactions.
Trend Detection
Identify emerging trends, popular topics, and frequently asked questions to improve your knowledge base.
Optimization Recommendations
Receive AI-powered suggestions to improve response quality, reduce response times, and increase conversions.
Predictive Analytics
Predict customer behavior, identify high-value leads, and forecast conversion probabilities.
💡 Pro Tips
- Review insights regularly to identify patterns and opportunities for improvement
- Use sentiment analysis to identify unhappy customers and proactively reach out
- Act on optimization recommendations to continuously improve your chatbot
- Use predictive analytics to prioritize leads and focus on high-value opportunities